Edward Alexander - Privacy Policy

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Privacy Notice
A2 Property Ltd trading as Edward Alexander Estates
Edward Alexander Estates (hereinafter referred to as EA) takes privacy seriously and we are committed to protecting it.

This policy relates to our clients, prospective clients, visitors to our website and anybody who makes an enquiry with us and explains when and why we collect personal information about you, how this information is used, and the conditions under which it may be disclosed to others and how it is kept secure.

This is our main privacy notice. We may provide additional, specific privacy information to you as you interact with us in different ways (e.g. that we will only use certain information for specific purposes). To the extent that any of that information differs from what we say below, those specific statements will apply in those circumstances.

We reserve the right to change the contents of Our Site, including this Privacy Notice at any time, by posting such changes on Our Site. It is your responsibility to familiarise yourself with the Privacy Notice regularly to ensure that you are aware of any changes. Your continued use of Our Site following the posting of any such changes will constitute your acceptance of the revised Privacy Notice.

This Privacy Notice sets out the basis on which any personal data we collect from you through our website (www.edwardalexander.co.uk) (Our Site), or that you provide to us through Our Site or via other methods you may communicate with us, will be processed by us.

2. Who are we?

EA are a firm of estate agents. We provide advice and services regarding the marketing of residential properties. Our directors are Paul Ackroyd and Christopher Bracey who can be contacted directly here:

 sales@edward-alexander.co.uk or
  chris@a2solicitorsLLP.co.uk or paul@a2solicitorsLLP.co.uk or
  01706 34 33 22

EA is the data controller in relation to the processing activities described below. This means that we decide why and how your personal information is processed. Our registered address is 3 Baillie Street, Rochdale, Lancashire, OL16 1JJ. We are a Limited Company registered in England and Wales, company number 09956181

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it, including:

Your information may also be collected and used by: A2 Solicitors LLP.

This is our sister-company. The Directors and Shareholders in EA are Christopher Bracey and Paul Ackroyd, they are also the Partners in A2 Solicitors LLP and are regulated by the Solicitors Regulation Authority. EA shares offices with A2 Solicitors LLP.

Your data will only be shared if A2 Solicitors LLP act for you in or any of the other parties in a related conveyancing transaction.

Their own Privacy Policy can be viewed here A2 Solicitors LLP Privacy Policy
3. What Personal Data Do We Collect?

The personal data we process on you is (but may not be limited to):

  Name
  Address
  Date of Birth
  Telephone Number
  Email address
  Documents necessary to identify you
  Financial details
  Details regarding your home including photographs and/or your housing needs and requirements
  Your signature on various documents
4. Why do we need this information and what is our legal basis?

We need this information in order to:

  Register you as a new client which is necessary in order for us to enter into a contract of services with you or to search for a property on at your request
  To prevent fraud, we have a legitimate interest to process your personal data in order to prevent fraud
  Providing you with advice as part of that contractual obligation
  Perform certain legal and regulatory requirements such as checking your

identity and providing certain information to regulatory authorities
  As a legitimate interest to provide you advice prior to entering into a contract with you
  To be able to present your property, interest in a property or offer to a Purchaser and/or vendor (if appropriate).
  To arrange viewings (accompanied and unaccompanied)
  To process your conveyancing transaction
  As a legitimate interest we also process personal data of third parties in order to be able to perform and/or instruct a Solicitor to carry out a conveyancing transaction for our client
  To administer and protect our business and this website which is necessary for our legitimate interests (for running our business,
marketing, provision of administration and IT services, network security and to prevent fraud

  Necessary to comply with a legal obligation
  To use data analytics on our website via cookies to as we have a legitimate interest in improving our website, products and services, customer relationship experience and marketing strategies
  We may also ask you to undertake a survey as a legitimate interest to ensure client satisfaction
Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please call us on 01706 34 33 22.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

By accessing, browsing or otherwise using Our Site you confirm that you have read and agree to this Privacy Notice. If you do not agree with any part of this Privacy Notice, you should not use Our Site or use our services.
Who do we share it with?

From time to time we need to share your personal data with other parties in order to provide an effective client service and to protect our business interests, these include:

  Purchasers/Vendors
  Other estate Agents, Mortgage Brokers, Banks, Building Societies or

  Land Registry
  Third Party search suppliers

  IT providers
  Disaster Back Up Services
Retention periods

Your information and your Special Data/Criminal Disclosures will be retained by Our Network either electronically or in paper format for a minimum of six years and possibly for a longer period where this is required to enable Our Network to fulfil its legal and regulatory obligations.
International Transfers

We may share your personal data with our disaster recovery provides who are based in the US. This company is signed up to Privacy Shield and provides an adequate level of protection for your personal data. More information can be found here www.privacyshield.org
Data and its Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We use the information you provide us with to keep you informed about products or services which we and Our Estate Agents provide and which we believe you may be interested in. Where we and Our Estate Agents conduct marketing we do so in accordance with applicable laws.
Where you contact us through the 'contact' page of Our Site, or make an enquiry in branch or on the phone to us, we will use the details you have supplied to us to provide you with our general property marketing unless you choose to 'opt-out' of these communications. If you do 'opt-out' then we will not send you information relating to our general property marketing. We may however contact you in future by phone where we reasonably believe (on the basis of services that we are providing to you) that there are additional, different services which you may be interested in. This may be, for example to offer you conveyancing services. We rely on legitimate interests as a lawful basis for processing your information to conduct this above marketing and we ensure you always have the right to opt-out of receiving marketing communications from us. If you wish to never receive any form of marketing communication from us you can let us know by contacting us (using the details provided below).

Other than as explained above, we do not pass on your information to other companies for their own marketing purposes but from time to time we may tell you about services offered by other entities and ask whether you would like to be provided with marketing by these entities.

If, at any time, you prefer not to receive further communications from us (except in connection with information, products or services that you specifically request), you will have the ability to unsubscribe from such communications by contacting us as per the details above.

10. Your Rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  The right to request a copy of the personal data which we hold about you
  The right to request that we correct any personal data if it is found to be

inaccurate or out of date
  The right to request your personal data is erased where it is no longer

necessary to retain such data
  The right to withdraw your consent to the processing at any time, where

consent was the lawful basis for processing your data
  The right to request that we provide you with your personal data and

where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable (i.e. where our
processing is based on consent or is necessary for the performance of our

contract with you or where we process your data by automated means)

  The right, where there is a dispute in relation to the accuracy or

processing of your personal data, to request a restriction is placed on

further processing
  The right to object to our processing of personal data, where applicable

i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact us using the details in Paragraph 2 above

11. No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

12. What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

13. Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
14. Changes to this Notice and Your Duty to Inform us of Changes

This version was last updated on 25 May 2018.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.

15. Third party websites

Our Site may contain links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control, in particular, we are not responsible for the protection and privacy of any information which you provide whilst visiting other websites and such sites are not governed by our Privacy Notice.

16. Queries, Requests or Concerns

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact us using the details in Paragraph 2 above.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

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